FAQS · My Booking · Contact
Español · English · Deutsch
   

FAQS ACCOMMODATION AND BOOKINGS

Room enquires: room number, location…

When making a booking you can choose the type of room depending on availability. Once you have done this you can not reserve a specific room number. The rooms are always subject to availability of the hotel and we can not guaranty in advance which room it will be. In each case you can make a request for the room you would like. At the hotel you can also make this request directly at reception.

 


Do you need the credit card to confirm a reservation?

Yes, to confirm your booking we need your credit card number and the expirer date. 

We charge 10% of the total amount of your booking.

 


Cancellation Policies

Hotel Audax:

FREE CANCELLATION CONDITIONS
LOW SEASON
Cancellation prior 24 hours before arrival free of charge. In case of cancellation or no show within 24 hours, the hotel charges 1 night.
HIGH SEASON: 15th JUNE to 15th SEPTEMBER
Cancellations made 7 DAYS before the date of arrival are free of charge. If cancelled later or in case of no show the hotel will charge 30% of the total. For Bookings of less than 3 nights the Hotel will charge 1 night as cancellation fee.

BOOKINGS WITH NON REFUNDABLE CONDITIONS
Deposit: We charge the entire stay at time of booking.
Cancellation: This form does not support reservation cancellations or changes of any kind. The amount paid is not refundable or redeemable for other days.

Hotel Capri:

Cancellations
Changes or cancellations may be made to your reservation without charge before 12:00pm, 24 hours prior to your scheduled check-in date. If a cancellation is received within 24 hours of your scheduled arrival date, the first night’s room and tax will be charged to your credit card.
The cancellation policy is regulated by local hotel time.
During the HIGH SEASON (15th June to 15th September) we require 5 days before the date of arrival.

No Show
In case of a no-show, the first night’s room will be charged to your credit card; the remainder of your reservation will be cancelled.

Hotel Carlos III: 

- NON REFUNDABLE RATES: Full amount is charged and it is non refundable in case of Cancellation.

- FREE CANCELLATION CONDITIONS
LOW SEASON: Cancellation prior 24 hours before arrival free of charge. In case of cancellation or no show within 24 hours, the hotel charges 1 night.
HIGH SEASON: 15th JUNE to 15th SEPTEMBER
Cancellations made 7 DAYS before the date of arrival are free of charge. If cancelled later or in case of no show the hotel will charge 30% of the total. For Bookings of less than 3 nights the Hotel will charge 1 night as cancellation fee.

BOOKINGS WITH NON REFUNDABLE CONDITIONS
Deposit: We charge the entire stay at time of booking.
Cancellation: This form does not support reservation cancellations or changes of any kind. The amount paid is not refundable or redeemable for other days.



Payment

Payment is mad directly at the hotel on the day of departure. If you would like to pay in advance you can do so through bank transfer or credit card.


Children

The Hotel Audax and the Hotel Carlos III are adult only hotels.

 

Hotel Capri:

Children from 2-12 years old sharing a room with 2 adults have 50% discount.

Cots are free on request, if there is an extra bed there is no room for a cot.


Extra Beds

Carlos III: The maximum occupancy of the rooms is 2 adults.


Audax & Capri: Different capacity depending on the room type. The extra bed has a discount of 20% at the Hotel Audax and 25% at the Hotel Capri


Check-in and Check-out times

Check-in time is 14:00  -  Check-out time is at 12:00pm.

If you need your room before the check-in time and it is ready then you can check-in with out waiting to 14:00 h.

If you need to leave the room later than 12:00h please consult with our Reception department. Depending on the availability and the time we can guarantee this free or with an extra charge.

If your arrival is after 6 pm, please inform the hotel.


How much is the safe Deposit box?

Audax & CarlosIII: 15€  per week and 6€ as a deposit


Hotel Capri: € 1.80 x day

 


Check-in Documents

Passport and hotel voucher for your reservation.


¿Does the hotel have a client car park?

Capri & Audax: Do not have a client privat car park.


Hotel Carlos III: Has 11 parking spaces. Which should be reserved in advanced. The price is of 6€ per day.

 


¿Do you provided pool and Beach towels?

We provide towels for the use at the hotel pool. They should NOT be taken to the beach. They are changed every 3 days for free, if you would like them to be changed daily there is an extra cost of 1€ per towel changed.

 


How do I reserve on your web?

You need to select the dates, number of people and number of rooms.


Does the hotel have interconnecting rooms?

Only in the Hotel Capri on request


Are there rooms adapted for the disabled?

We have a limited number of adapted rooms which are available on request.


FAQS RESTORATION

Restaurant Times

The usual times are*:

Hotel Capri
• Breakfast: From 7 to 10,30 weekdays and form 8 to 11 Saturdays, Sundays and bank holidays. Evening meal from 20.00 to 22.30

Hotel Audax
• Rte GALDANA: Breakfast from 8.00 to 10.30 Evening meal from 19.30 to 22.00
• Rte OLIVA Breakfast from 7.30 to 10.00 Lunch from 13.30 to 15.30 Evening meal from 19.00 to 21.30hs

Hotel Carlos III
• Breakfast from 7,30 to 10,30. Evening Meal from 19,30 to 22,00

 

*Please, check the times again on your arrival, they may change during the season

 

 


Bar La Colina (Hotel Audax)

Exterior bar next to the pool. Open from 10:00 to 18:00


Blue Café (Hotel Audax)

Terrace bar on the ground floor. Open form 11:00 to 24:00


Are the drinks included?

No, they are not included


On Half board basis, may i have lunch instead of dinner?

The Half board basis includes breakfast and dinner services (drinks are not included)


FAQS HOTEL

Is the hotel accessible?

The hotel Audax and Hotel Carlos III are easily accessible.

The Hotel Capri has a few obstacles at the entrance of the hotel, the restaurant and the gym.


Do you accept pets?

No, we do not except pets in any of the hotels


Taxis

 

Approximate rates from the Airport to:


Audax (Cala Galdana): 45€

Capri (Mahón): 14€

Carlos III (Es Castell): 17€


Public Bus

Hotel Capri: A 3 minute walk from the main bus station in Mahon.

Hotel Carlos III: The nearest bus stop is about 300 meters from the hotel

Hotel Audax: The nearest bus stop is 500 meters from the hotel

 


Can the Hotel arrange the airport transfer to the Hotel?

If you have reserved your stay at our web site, you can add the transfer from the airport as an extra.

Please inform us of: flights number, arrival & departure time, airport and number of passangers.


FAQS SPA

Spa Information

 

Audax : Access to the spa is not included in your booking. For more information on treatments and prices please visit our web catalog

Capri: Access is included in the price, treatments are extra please check prices with capri.lepetitspa@artiemhotels.com 

Carlos III: Access is included in the price, treatments are extra please check prices at 2014 Menú of Services


FAQS ACTIVITIES

Do the Hotels offers Leisure Activities and Excursions?

The Hotel Audax has a Sports & Nature activity centre. You can check the offers at Sports & Nature

The Capri and Carlos III do not offer this facility.


Is there a Gym?

Audax 

3 cintas de correr bh pro xl
4 bicicletas estáticas
1 elíptica
1 twister
1 multi banco piernas
1 multi banco brazos
Zona de pesas: 4 barras, 1 ergonómica,
4 mancuernas y pesas hasta 2240kg
Colchonetas varias
Fuente de agua, Papel, Aire acondicionado
 
Horario: La llave da acceso entre las 07:00 de la mañana hasta las 24:00
This email address is being protected from spambots. You need JavaScript enabled to view it. 
 
Capri
1 Bicicleta estática
1 elíptica
1 cinta de correr.
Pesas
 
El horario es el mismo que el de Le Petit Spa, 
 
Horarios Verano 2014 - hasta el 30 de Septiembre.
  •  De lunes a domingo: 08.00hs a 22.00hs
  • Horarios Otoño-Invierno 2014 - Desde el 1 de Octubre
  • Lunes, Miércoles, Viernes, Sábado y Domingo: 08:00 a 16:00 y de 19:00 a 22:00
  • Martes y Jueves 11:00 a 16:00 y de 19:00 a 22:00
  •  
    *Se recomienda pedir cita para las saunas
     
    Información en el teléfono  971361400, ext. 613 y This email address is being protected from spambots. You need JavaScript enabled to view it.
     
     
     
    Carlos III
    El gimnasio consta de:
    1 cinta de correr.
    2 bicicletas estáticas.
    1 elíptica.
    1 máquina multifunción.
    Horario de 7 a 21 horas
    This email address is being protected from spambots. You need JavaScript enabled to view it. 
     

     


    FAQS ACCOMMODATION AND BOOKINGS

    Local Tax

    Turistic tax not included: 1.65* euros per person per day to apply 1st July 2016. In accordance to Act 2/2016, as admitted by the Govern Balear in April 2016

    2.20€ en el hotel Artiem Audax


    FAQS HOTEL

    Parking

    Artiem Audax: The hotel does not have private parking for guests. There is a public parking located about 500mt at the entrance of the Cala Galdana Resort. You can park on the streets surrounding the hotel.

    Artiem Capri: The hotel does not have private parking for guests. It is located in a street of blue zone, and only 3 minutes walking distance there are 2 public parkings with reduced prices. (0.20 € per hour). The payment schedule is from 09.00 to 14.00 and from 16.30 to 19.30 (17.30 to 20.30 in summer).

    Artiem Carlos III: There are 11 parking spaces outside (unguarded). The cost is 6.00 € per day upon reservation.

    Artiem Madrid: It has private parking, free for reservations confirmed directly with Artiem Hotels. The price is 8.00 € per day.


    Follow Us