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FAQ's

Can I choose my room when I book? Can I choose on which floor it is located?

Can I choose my room when I book? Can I choose on which floor it is located?

When your booking is placed, a room type is selected according to availability. While a specific room number cannot be guaranteed, and a room’s location depends on the room type reserved,

we will always make every effort to give you your preferred room.

Must I give my credit card information to make a booking?

When you place an online booking, we need we need a credit card as a guarantee. The system is thoroughly secure.

What is your cancellation policy?

1. Free cancellation

The information on our cancellation policy is available at all times when you make your online booking. It is variable according to the stay requested, the fee type, etc.

Feel free to ask for more information:

 

2. Non-refundable

100% of the booking is charged at the time of confirming the booking. Bookings with this fee type do not allow changes or cancellations.

No show: If guests do not arrive at the hotel the total booking fee will be charged and the booking will automatically be cancelled.
 

IMPORTANT NOTE: You should always review the conditions when booking, since special conditions may exist according to the room type, dates and fees.

Children

Audax and Carlos

Are only for adults.

Capri

Cots are free and available upon request. With an extra bed, there is no space for a cot. A child from 2 to 12 years old, sharing the room with 2 adults, receives a 50% discount.

Madrid

Cots are free and available upon request. A child from 2 to 12 years old, sharing the room with 2 adults, receives a 50% discount.

Asturias

A free cot upon request in a double ATTIC room (maximum one cot)

A supplementary bed available for under-16s, in Gran Astur room category. Maximum one bed and one cot. Extra bed supplement: €45, cot free

Two adults and two children. Check availability of GRAN ASTUR SUITE room category connected with ASTUR room category.

Extra beds

Carlos and Audax

Maximum room capacity is 2 people.

Capri

Available according to the room type. The extra bed has a 25% discount.

Madrid

We have no additional beds. For triple rooms you must book the Deluxe room with sofa-bed.

Asturias

Maximum room capacity is two people over 16 years of age.

What are the check-in and check-out times for rooms?

Check-in is from 14:00 onwards, and check-out is up until 12:00 midday. If you require the room before 14:00 and it is prepared for your arrival you may check in early. If you need to leave the room later than 12:00, ask our Reception Dept. Depending on the time you request and hotel occupancy we can confirm it for free or at an additional cost.

What does it cost to hire the safe?

  • ARTIEM Audax: it is free.
  • ARTIEM Carlos: it is free.
  • ARTIEM Capri: €1.80 x day.
  • ARTIEM Madrid: it is free.
  • ARTIEM Asturias: it is free.

What documentation should I have to check in?

Your national ID document (DNI) and booking confirmation voucher.

Does the hotel have parking available for guests?

Capri and Audax

Have no parking.

Carlos

Artiem Carlos has 11 parking spaces in the street. They must be booked in advance. The price is €10 x day.

Madrid

Hotel Artiem Madrid has 40 parking spaces. It is recommended you book beforehand. The price is €8 x day for third-party bookings and free for guests with a direct booking through ARTIEM – booked on our website or by phone.

Asturias

Free outdoor private parking.

Do you have towels for the beach and pool?

We have towels for use in the hotel pool. They should not be taken to the beach. They are changed every 3 days for free. If you prefer them changed daily, the cost is €1 x change.

Help with online bookings

You must select the hotel, dates, number of guests and number of rooms.

Do you have interconnected rooms?

These are available at the ARTIEM Capri upon request.

Asturias: Our Gran Astur Suite is connected with the ASTUR room category.

Do you have rooms adapted for the disabled?

We have a limited number of adapted rooms, always available upon request.

What are the restaurant opening times? How and how early should I place a booking?

Our regular opening times are:

Hotel Artiem Capri

  • Breakfast: From 7:00 to 10:30 weekdays and 8:00 to 11:00 Saturdays, Sundays and public holidays; dinner from 20:00 to 22:30.

Hotel Artiem Audax*

  • GALDANA Restaurant: Breakfast from 7:30 to 10:00; dinner from 19:00 to 21:30.
  • OLIVA Restaurant: Breakfast from 8:30 to 11:00; dinner from 19:30 to 22:00.

Hotel Artiem Carlos

  • Breakfast from 7:30 to 10:30; dinner from 19:30 to 21:30.

Hotel Artiem Madrid

  • Breakfast from 7:00 to 10:00 weekdays and 8:00 to 11:00 Saturdays, Sundays and public holidays.

ARTIEM Asturias

  • Breakfast: from 7:30 to 11:00 weekdays and 8:00 a 11:00 Saturdays, Sundays and public holidays.
  • Lunch: from 13:00 to 16:00h
  • Dinner: from 21:00 to 23:00h.

Long trousers should be worn during dinner.

*Depending on hotel occupancy, only one restaurant may be available.

** Opening times may vary over the season. Check opening times when you arrive at the hotel.

Can I have breakfast before the scheduled times for an early check-out or during my stay? And for late check-in, can I have a late dinner?

Audax - Capri - Carlos

You can request this beforehand at the reception desk or by phoning the hotel.

Madrid

 We have The Green, open 24 hours, where you will find snacks and drinks at all times, including tea, coffee, juices and pastries for an early breakfast.

Asturias

We offer take-away breakfasts upon prior booking for breakfasts before the established times.

We offer reduced (or selected) room service 24 hours a day.

Do you have room service?

Yes, we have room service available at an additional cost. Please check with reception concerning the foreseen time and service.

  • ARTIEM Madrid: We only offer room service for breakfast. Please ask Reception about our BREAKFAST IN BED product.

The View (ARTIEM Audax) opening times

Outside Bar beside the pool: from 10:00 to 18:00.

Blue Café (ARTIEM Audax) opening times

Terrace Bar on the ground floor: from 11:00 to 24:00.

Are drinks included with half or full board?

Audax, Carlos, Madrid

No, drinks are not included.

Asturias

 Yes, with a limited drinks offer.

If I book half board, can I swap dinner for breakfast?

The half-board service includes breakfast and dinner (drinks not included). It is not possible to swap dinner for lunch.

Is the hotel accessible by wheelchair?

ARTIEM Audax, Carlos, Asturias and Madrid are all wheelchair accessible. ARTIEM Capri has certain obstacles to accessibility at the hotel entrance, restaurant and gymnasium.

Are pets allowed?

No, they are not allowed, with the exception of guide dogs for sight-impaired guests.

Taxis

Approximate fare from the airport to:

  • Audax (Cala Galdana) €45
  • Capri (Mahón) €14
  • Carlos (Es Castell) €17
  • Madrid €30
  • Asturias 50€

Public transport

  • Capri: 3 minutes’ walk from the Mahón Bus Station
  • Carlos: 300 m from the closest bus stop
  • Audax: 500 m from the bus stop
  • Madrid: 20 m from the bus stop and 500 m from the metro station.
  • Asturias: 10 m from the hotel we have a bus stop with destinations to Gijón and Villaviciosa.

Can I book a shuttle service to reach or leave the hotel?

Audax - Capri - Carlos

If you book on our website, you can add the shuttle service as an extra.

You should give us all your flight information: flight number, arrival and departure times, departure airport, number of passengers.

Madrid - Asturias

 We offer no shuttle service.

What are the Health & Beauty facilities like? What treatments do you offer? Can I book accommodation packages with treatments included?

Audax

Admission to the BLUE SPA is not included in accommodation prices. You can access the information on prices and treatments in our Catalogue.

Capri

Admission to LE PETIT SPA included. You can access the information on prices and treatments in our Catalogue.

Carlos

Admission to the SEA SPA included. You can access the information on prices and treatments in our Catalogue.

Asturias

Access to our SPA centre is not included in accommodation prices, but can be booked as an extra. You can access the information on prices and treatments in our Catalogue. The minimum age to use the spa is 16 years old.

Can we sign up for scheduled day trips from the hotels?

ARTIEM Audax offers the Sport & Nature Activity Centre. You can consult its programme here.

The Hotels ARTIEM Capri and ARTIEM Carlos do not organise day trips.

ARTIEM Asturias: Upon prior booking, depending on availability and not included in the price. Contact: asturias.recepcion@artiemhotels.com

Does it have a gym?

Audax

  • 3 BH Pro XL fitness treadmills
  • 4 exercycles
  • 1 cross trainer
  • 1 fitness twister
  • 1 multi-gym with leg press
  • 1 multi-gym arm machine
  • Weights area. 4 bars, 1 ergonomic,
  • 4 dumbbells and weights up to 2240 kg
  • Several mats
  • Water fountain, paper, air conditioning

Hours: Your room key provides access from 07:00 to 24:00.

audax.sportsnature@artiemhotels.com

Capri

  • 1 exercycle
  • 1 cross trainer
  • 1 running treadmill
  • Weights

Hours: Opening times are the same as Le Petit Spa, from Monday to Sunday: 08:00 to 22:00.

*We recommend you book your visit to the saunas.

Information on +34 971 361 400, ext. 613 and capri.lepetitspa@artiemhotels.com

Carlos

The gym consists of:

  • 1 running treadmill
  • 2 exercycles
  • 1 cross trainer
  • 1 multi-gym machine

Hours: Opening hours from 07:00 to 21:00.

carlos.seaspa@artiemhotels.com

Madrid

The gym consists of:

  • TREADMILLS (or running belt)
  • CROSS TRAINER (or elliptical trainer)
  • SPINNER BIKE
  • PLURIMA (pulley machine)

Ask for a “Gym in a Bag” at Reception. An original pack designed for doing stretching, yoga or meditation in your room at any time of the day.

Asturias

Yes. A gym equipped with latest-generation, Technogym equipment. The minimum age to use the gym is 16 years old.

Tourism tax

Audax-Capri-Carlos III

Not included in the booking price: Tax on tourist stays not included, to be applied from 01/07/2016 onwards. Pursuant to Balearic Government Law 2/2016 published in April 2016. Depending on hotel category and season, the amount may vary.

At ARTIEM we are continuing our SAY YES TO LIFE project.

Our establishments have been implementing a more restrictive smoking policy in 2018, but we have also created new spaces at our hotels to accommodate guests who smoke.

Artiem is taking a decisive step forward with regard to its smoking policy in all of its establishments starting in 2018.

  • At ARTIEM, smoking will not be permitted in any indoor or outdoor common areas.
  • At ARTIEM, smoking will not be permitted in any of rooms or outdoor areas, including the terrace and/or garden. Failure to comply with this regulation could mean a fine of €150.00

We understand that smokers also have the right to smoke, as long as they do not negatively affect the health of other guests. Though Artiem wishes to "say yes to life," we will be including a "FEEL FREE!" area at our hotels.These areas will be specially designed to accommodate the needs of our guests who smoke. Please ask the hotel staff which areas have been set up for this purpose.

Car rental

Menorca: We do not provide a rental car service, but we can suggest car rental companies as this one.

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